Common issues when uploading your ID

If Footprint is not able to verify your identity document, you can upload it again after you contact the property manager to reset your upload link.

1. Ensure your  ID photos are legible and clear - follow these guidelines to take ID photos:

2. Ensure your ID is not expired - follow manual process for expired IDs

3. Ensure your selfie passes verification - follow these guidelines to take ID photos:

Still having trouble?

If your Property Manager allows, skip the ID verification and upload documents instead:

Follow these instructions to verify ID manually